Business process improvement (BPI)


One of the management methodologies widely exercised by enterprise leaders is the business process improvement (BPI). BPI specifically designed profits plus accountants to analyse business procedures that may affect the accuracy and effectiveness of the strategies already in use. It helps in recognizing the changes that need to be made in order to improve business processes. BPI focuses on pointing out such employee skills or operations that the organization needs to work on for more effective workflow through trouble-free procedures that will eventually help in overall business growth.

Business process improvement (BPI) aims to achieve following goals:

  • Quality improvements.
  • Service enhancements.
  • Cost reductions.
  • Productivity increases of a business activity or process

It is essential for companies to initiate BPI program to advance their operational performance that will be beneficial for driving competitive advantage in the marketplace. BPI is favourable in planning course of action to reduce the time taken in completing a procedure, which will also help in eliminating waste and friction in these processes. Eventually, this will help in improving quality of the services and products of the company. To enhance customer satisfaction and experience, enterprise leaders widely approach BPI to make sure that rules and regulations are followed in order to ensure that these processes are serving the purpose of meeting customer demands. BPI can be helpful in meeting business goals productively.

BPI’s purpose is to bring substantial variation in a company/organization’s performance. For any larger organization the very first step in business process improvement is process mapping. It involves evaluating business operations in order to regulate workflow by sorting out the problem areas. BPI plays a vital role in generating improvements and helping enterprises in evaluating how they operate to make sure that they maintain a good position in today’s technology-driven business environment.


What are the 6 stages/steps in the business process improvement BPI? What is the BPI framework?

  1. Start mapping out all the complications and hurdles resulting in operational inefficiency to highlight the workflows needing a positive change.
  2. Time to analyse redundancies with the help of practical visualization tools.
  3. Carry out a root cause analysis for defining a helpful strategy to resolve/remove problem areas.
  4. Model strategies to streamline processes and evaluate the anticipated solution to avoid accidental negative consequences.
  5. After the assurance, implement your new process.
  6. Review, assess, and calculate the metrics and refine the procedure for successful adoption and optimization.

How do you define BPR vs BPI?

BPR refers to a complete transformation of the procedures to obtain absolutely different results and change the organizational structure. In comparison, BPI refers to implementing solutions for improving existing/ongoing workflows.

BPR changes how a task is carried out, but BPI only makes adjustments for process optimisation and to get free of conventional approaches. You can consider BPI a preventive technique (similar to running repairs/maintenance) whether there is a problem or not for quick wins. But, BPR is typically brought into action when enterprise-wide disasters must be taken care of, demanding significant time to resolve.

How to Improve Processes in Business? What are the BPI Methods?

The most popular BPI methodologies used effectively in various companies include:

  1. Six Sigma – Based on DMAIC (Define, Measure, Analyze, Improve, Control), it utilized organizational data and statistical tools to bring improvements.
  2. Lean Thinking – This checklist-based approach is best recommended for continuous improvement while minimizing waste with the utilization of the fewest resources.
  3. Agile management – Cross-functional staff working together to enhance productivity or implement new technology.
  4. Total Quality Management – All focused on customer satisfaction, TQM takes customer value as a foundation to improve the company’s management and operation.
  5. Theory of Constraints – Recognizing key limitations responsible for hindering improvement and devising ways to enhance process efficiency and get rid of inefficient bottlenecks with no adverse effects.

Is BPI better than BPR?

The answer depends on the need for an hour!

Looking for solutions to improve the ongoing process of working on a fundamental level? Go for BPI! And, if the process has stopped working on a basic level, BPR is your best choice.

What are the primary objectives of BPI?

The main goal of BPI is to eliminate all obstacles to your business processes to improve outputs, enhance quality, and increase efficiency. It is not only aimed to inspire innovation but also to reduce errors and mistakes, cutting down your avoidable expenses. BPI supports better employee productivity and customer satisfaction. You can use BPI methods to identify the strength of each workflow.